Contract cancelled but still getting charged !
2 years ago
Hello. My German is bad. Sorry for this in English.
I have cancelled my contract for internet and landline last April. I got a confirmation email that my contract would be terminated at the end of May 2023. The last payment should have been for May 2023 however now I see that I have still and active contract that will go until May 2024 !! What is happening ? I have already left Germany and returned the router, I no longer live at the address. I have the email confirmations that I cancelled already. Please sort this out and return the money that was taken from my account for June 2023.
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