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Contract cancelled but still getting charged !
vor 2 Jahren
Hello. My German is bad. Sorry for this in English.
I have cancelled my contract for internet and landline last April. I got a confirmation email that my contract would be terminated at the end of May 2023. The last payment should have been for May 2023 however now I see that I have still and active contract that will go until May 2024 !! What is happening ? I have already left Germany and returned the router, I no longer live at the address. I have the email confirmations that I cancelled already. Please sort this out and return the money that was taken from my account for June 2023.
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Community Guide
vor 2 Jahren
How/where do you see this?
That (surprisingly) would be a standard procedure that there is at least one further invoice that will be corrected by a final invoice. However not like in your case, in combination with contract duration May 2024.
Please fill your forum profile with
- customer number of the contract
- phone number (best: mobile)
- times when you may be contacted by phone today or one of the coming days, expressed in German time (in case you are in a different time zone)
For authentication reason: Please do have the last 6 digits of your IBAN available (of the bank account that Telekom uses to fetch the fees as found in the invoices).
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Antwort
von
vor 2 Jahren
Hello @pmcweeney,
I'm pleased to help you.
As my Colleague said, we need to call you in order to legitimize you.
Then we will check the Contract and give you the Information.
When do you have time? To talk about the details.
Kind regards Khaled A.
vor 2 Jahren
April letztes Jahr?!
Also war das eine ordentliche Kündigung (frühestens) zum Ende der MVLZ ?!
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