Contract cancelled but still getting charged !
2 years ago
Hello. My German is bad. Sorry for this in English.
I have cancelled my contract for internet and landline last April. I got a confirmation email that my contract would be terminated at the end of May 2023. The last payment should have been for May 2023 however now I see that I have still and active contract that will go until May 2024 !! What is happening ? I have already left Germany and returned the router, I no longer live at the address. I have the email confirmations that I cancelled already. Please sort this out and return the money that was taken from my account for June 2023.
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2 years ago
however now I see that I have still and active contract that will go until May 2024
How/where do you see this?
The last payment should have been for May 2023 ... money that was taken from my account for June 2023.
That (surprisingly) would be a standard procedure that there is at least one further invoice that will be corrected by a final invoice. However not like in your case, in combination with contract duration May 2024.
Please fill your forum profile with
- customer number of the contract
- phone number (best: mobile)
- times when you may be contacted by phone today or one of the coming days, expressed in German time (in case you are in a different time zone)
For authentication reason: Please do have the last 6 digits of your IBAN available (of the bank account that Telekom uses to fetch the fees as found in the invoices).
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2 years ago
I have sent you a Private message with more details and my Abmeldung document.
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2 years ago
As I am just another customer who tries to help you: we do not have any reason to talk.
However if you want to clear the issue with Telekom in this forum, then you need to follow Telekom rules.
On the pro side in the forum: you will get in touch with people that can communicate in English.
Alternatively if you want to clarify the issue outside of the forum better write a letter or email in German (google translate might help).
As far as I know there is no requirement for Telekom people to be fluent in English - same as for you w.r.t. German.
Hence it is probably a good idea to proceed following the Telekom forum rules, so that English can be used.
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2 years ago
Hello @pmcweeney,
I'm pleased to help you.
As my Colleague said, we need to call you in order to legitimize you.
Then we will check the Contract and give you the Information.
When do you have time? To talk about the details.
Kind regards Khaled A.
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2 years ago
I have cancelled my contract for internet and landline last April.
April letztes Jahr?!
I got a confirmation email that my contract would be terminated at the end of May 2023.
Also war das eine ordentliche Kündigung (frühestens) zum Ende der MVLZ ?!
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