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Cancelled contract but still receiving invoices
vor 3 Jahren
Hello!
Sorry my German is not good, so i'll continue in English.
Please advise what to do in the following situation:
I had a landline contract, which i cancelled because moved out of Germany (used deregistration letter from BürgerBüro) . Received an email with cancellation.
But till now (already 2nd month) they are sending me invoices to pay.
I assumed that contract will be terminated in 6 days or so as desribed here Termination when moving abroad | Telecom help
but looks like it's not the case.
What should i do to properly terminate the contract and ideally received paid money back?
Thank you for your help in advance.
303
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5 Sterne Mitgestalter
vor 3 Jahren
If this is the confirmation of cancelleation, it should state the date the cancellation is executed. What date is stated in the document?
1
Antwort
von
vor 3 Jahren
Not sure that this is cancellation date, here is the email
5 Sterne Mitgestalter
vor 3 Jahren
Welcome on Board. Are the invoices the same as before?
Is there any hardware still to be sent back?
Anyway we need the check & fix.
4
Antwort
von
vor 3 Jahren
Hello @Abroader234,
good to hear the confusion is cleared. 😊
For any further questions, just let me know.
Have a nice week.
Kind regards
Sana A.