Hello!
Sorry my German is not good, so i'll continue in English.
Please advise what to do in the following situation:
I had a landline contract, which i cancelled because moved out of Germany (used deregistration letter from BürgerBüro) . Received an email with cancellation.
But till now (already 2nd month) they are sending me invoices to pay.
I assumed that contract will be terminated in 6 days or so as desribed here Termination when moving abroad | Telecom help
but looks like it's not the case.
What should i do to properly terminate the contract and ideally received paid money back?
Thank you for your help in advance.
vor 4 Jahren
Received an email with cancellation.
If this is the confirmation of cancelleation, it should state the date the cancellation is executed. What date is stated in the document?
1
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vor 4 Jahren
Not sure that this is cancellation date, here is the email
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vor 4 Jahren
Welcome on Board. Are the invoices the same as before?
Is there any hardware still to be sent back?
Anyway we need the check & fix.
4
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vor 4 Jahren
Hello, thank you, i think the solution is found
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vor 4 Jahren
Hello @Sören G. ,
you' re right.
Sorry for the confusion, looks like i was sleepy when i looked at the invoice
von
vor 4 Jahren
Hello @Abroader234,
good to hear the confusion is cleared. 😊
For any further questions, just let me know.
Have a nice week.
Kind regards
Sana A.
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vor 4 Jahren
Hello @Sören G. ,
you' re right.
Sorry for the confusion, looks like i was sleepy when i looked at the invoice
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