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I cancelled my contract because I moved abroad. I am still getting charged
vor 4 Jahren
Hi there, I canceled my contract because I moved abroad. However I am still getting charged.
i provided all the information requested in the moving abroad form that telekom requested.
What more do i need to do to cancel my contract and not get charged?
Thanks,
Anthony
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vor 4 Jahren
Hello @astylianou1989 ,
when did you quit (exact date)? The cancellation date may have overlapped with the billing. Then there will be a final calculation. Overpaid amounts will be reimbursed with the final invoice.
Did you get a confirmation of termination?Kind regards
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vor 4 Jahren
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vor 4 Jahren
I received an email with this message:
Hello Anthony Stylianou,
thank you very much for your message to Telekom .
We take care of your request and you don't need to do anything else. You will receive a reply from us as soon as possible.
We have an e-mail address for contract communication from you?
Then we send the cancellation confirmation by e-mail. Otherwise, it will be delivered to you by post in the next 2-3 working days.
After the termination deadline, you can still access your e-mail inbox for 180 days.
Would you like to keep your e-mail account / telecom login beyond this period? See www. telekom .de / telekom -login-keep for more information.
Kind greetings
your Telecom
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