‎I cancelled my contract because I moved abroad. I am still getting charged

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I cancelled my contract because I moved abroad. I am still getting charged

5 years ago

Hi there, I canceled my contract because I moved abroad. However I am still getting charged.

i provided all the information requested in the moving abroad form that telekom requested.

What more do i need to do to cancel my contract and not get charged?

Thanks,

Anthony

485

Accepted Solution
accepted by
5 years ago
Hello @astylianou1989 ,

when did you quit (exact date)? The cancellation date may have overlapped with the billing. Then there will be a final calculation. Overpaid amounts will be reimbursed with the final invoice.

Did you get a confirmation of termination?

Kind regards
2
Answer
from
5 years ago
I received an email with this message:

Hello Anthony Stylianou,
thank you very much for your message to Telekom .
We take care of your request and you don't need to do anything else. You will receive a reply from us as soon as possible.
We have an e-mail address for contract communication from you?
Then we send the cancellation confirmation by e-mail. Otherwise, it will be delivered to you by post in the next 2-3 working days.
After the termination deadline, you can still access your e-mail inbox for 180 days.
Would you like to keep your e-mail account / telecom login beyond this period? See www. telekom .de / telekom -login-keep for more information.
Kind greetings
your Telecom
Answer
from
5 years ago
Cancelled on August 7th. Is that past the billing date for the month?
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
I received an email with this message:

Hello Anthony Stylianou,
thank you very much for your message to Telekom .
We take care of your request and you don't need to do anything else. You will receive a reply from us as soon as possible.
We have an e-mail address for contract communication from you?
Then we send the cancellation confirmation by e-mail. Otherwise, it will be delivered to you by post in the next 2-3 working days.
After the termination deadline, you can still access your e-mail inbox for 180 days.
Would you like to keep your e-mail account / telecom login beyond this period? See www. telekom .de / telekom -login-keep for more information.
Kind greetings
your Telecom
0