change my prepaid plain
7 years ago
Hello. How can i change my curent prepaid plan with another one from home and from my phone. Is there a number i can send sms and activate wich one i want?
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7 years ago
Hallo @smeqerainen,
here is the expert thread where you can ask your question > https://telekomhilft.telekom.de/t5/Telefonie-Internet/Unsere-Experten-sind-fuer-eure-Fragen-und-Ideen-zum-Digital/td-p/3304409Unfortunately, I can´t move your request there myself. Sorry.Have a nice evening
[Sherlocka: Titel an Startbeitrag angepasst, welcher von jemand anderem zuvor angepasst wurde, nachdem dieser Beitrag wo anders themenfremd abgetrennt wurde]
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7 years ago
@smeqerainen,
I mistakenly mentioned a team member who doesn´t appear to be responsible. As we are now in the right area, a team member will contact you. Please complete your profile (see below).
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7 years ago
@Sherlocka,
korrigiert, habe ich noch etwas vergessen?
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7 years ago
I have updatd my profile
7 years ago
Hello. Is there any posibilty to change my prepaid plain with another one? Without the need to go into a Telekom shop. A number where i can send a message or something with the plan i want. No one speak english and i can't speak deutsch for now. Thank you.
[Sherlocka: Beitragstitel angepasst]
Tipp: Kundennummer + Rückruftelefonnummer für die Teamies hier nicht öffentlich (Datenschutz) hinterlegen: Benutzerdaten
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7 years ago
I don't want a thread for my problem,but im runing this page with google translate cause i didn't born in Germany and i don't know the language. You respond to the thread like the other guys did in the Shop. Keine English.
[Sherlocka: Beitragstitel an Threadtitel angepasst]
Tipp: Kundennummer + Rückruftelefonnummer für die Teamies hier nicht öffentlich (Datenschutz) hinterlegen: Benutzerdaten
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7 years ago
NEIN / NO
So einfach geht das bei der Telekom doch nicht.
Every thing is complicated with Telekom.
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7 years ago
Ok so its time to chsnge the operator
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7 years ago
This is not a chat with Telekom-staff, this is a web community as a place to help each other. It is mainly a costumer-helps-costumer-community. And it is normal that in a community it takes time to get a helping person, who has the knowledge you need. I am not a member of the staff of deutsche telekom. I am also a costumer.
The Telekom-staff of the community sleeped at home tonight, they are not 24 ours in action here. Because there are ways outsight the community like the hotlines, which can be contacted. Usually a staff member will read this. But with more time difference, because the normal helpers here are other costumers.
7 years ago
Hello everyone or guten Morgen!
@smeqerainen Now I'm here to help. What do you mean by 'change my prepaid plan'? Do you want to switch from prepaid to contract?
Best regards
Alexandra J.
[Sherlocka: Beitragstitel an Threadtitel angepasst]
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7 years ago
Seine Mobilfunknummer (unter der er wohl auch erreichbat sein wird) hat er doch anscheinend schon dort eingetragen, sonst hätte @Anna Lena L. ja nicht feststellen können, daß sich bei der eingetragenen Kundennummer ein Fehler eingeschlichen hatte?!
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7 years ago
Hallo @Gelöschter Nutzer,
leider ist die Rückrufnummer nicht richtig - kein Anschluss unter dieser Nummer.... nicht gut.
@smeqerainen, hat auch noch eine falsche Kundennummer hinterlegt.
Über die Mobile Nummer habe ich @smeqerainen auch nicht erreicht zur Legitimation.....🤔
Am besten direkt bei uns anrufen über die 2202 🙏
Hello @ no user name,
Unfortunately, the callback number is not correct - no connection under this number .... Mega mob.
@smeqerainen, also has a wrong customer number deposited.
About the mobile number I @smeqerainen not reached for legitimacy ..... Mobilbox.
It would be simpler if he dials the number 2202 directly on the phone! 🙏
Lieben Gruß Anna Lena L. ♥️
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7 years ago
@smeqerainen
Telekom has some Call Agents in the Hotlines, who are able to speak english. But only at special days an at special hours.
Look this are the english Hotline-Numbers and their using times.
Sales and customer service
Fixed line network: 0800 33 01080
Mo. - Fri. 8 am to 8 pm
Mobile telephony: 0800 33 02202
Mo. - Fri. 8 am to 8 pm
The teamies couldn't help you untill now because you had put wrong Numbers in your community profil there:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
They tried to phone the callnumber you had written there. But than they heard "Kein Anschluss unter dieser Nummer", that means: "no connection under this number". So the callnumber must be wrong, that you had written.
Und they tried to look to the account for the account number you had written there. But that account number does not exist. So they cannot look in it for helping you.