Glasfaser internet instable and slow

Question

Hello, I apologize for writing in English my German is not good. I hope to get English support from Telekom. my issue: I switched to Telekom fiber more than a year ago ( 100 MB download and 50MB upload ), I live in a newly built apartment that has new infrastructure. However, my internet is not stable, sometimes I get the promised speed but also sometimes I get an and unusable speed like 0.8 MB! The stability is random but the issues happen mostly during the day!I had a Telekom technician at home a month ago, he said the issue was some dust in the fiber ports and he cleaned it! However after a few days I noticed that the problem is still the same! Could you please help prioritize this and help me fix the issue? Calling the hotline sometimes does not help because of the language barrierI am unable to do my job from home, and I would like to understand if the problem can be fixed! I am expexting fiber connection to be stable which is not the case. I attached few speed test I did this morning. I am looking forward to your reply. Best,haithem

andiling · Answer

I assume after cleaning the support ticket had been closed as resolved. If so, you need to open another one that someone looks into it. Please go through the steps here: https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung.

hmosbahi · Answer

Hello  @Inga Kristina J. Sorry for my late reply. I am still having the same issue. I just update my profile with my customer number and phone number. I would appreciate a callback in English.  Thank you very much.

Social Media