Hello,so i have problem with home internet. I dont speak german very good so calling kundenservice is not help for me and i can’t reach to nobody who speaks english. my home internet is not working from december 2020 and i really need help about that situation. another problem is that i need New sim Card for a mobile number. Please,help me or let someone contact me who speaks english.

Welcome @samantazadravec69 this is a costumer to costumer forum.Which is supported by the Telekom. All informations are public and searchable by google.So be aware to provide private data. So far my default message.Please try the App MeinMagenta App (IOS, Android)https://www.telekom.de/hilfe/meinmagenta-app Open the App.Register your contract.in the right corner below, clickMehr > Hilfe bei Störungen > Hilfe bei bestehender Störung> Internet> Telefonie> TV> Dienste> Totalausfall> Weiter (this mean Next)It's start a diagnose.In the end you can leave a ticket. The app needs internet access, so maybe you have to turn on the on your phone, also.

Hello @samantazadravec69I'm sorry for the late reply. Could you solve it with the advice from @WerWeißWas or do you still need our help?RegardsKarsten L.

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