I am writing to request help connecting my Telekom Speedport Smart 3, I have completed the setup according to instructions and the status for my internet is green. I have conducted multiple restarts but upon connecting wi-fi I recieve the error message, 'Dieser Internetanschluss ist zur Zeit nicht aktiv.Bitte führen Sie eine Anschlussprüfung durch undkontaktieren Sie uns mit dem Ergebnis'I have called the help line but the representative did not speak English and my German is too poor to explain the issue. Please advise me in a solution.-Mathew

Hello @Roxatwist,sorry for my bad english, google helped me. When is the connection date? Please enter your data in the profile (link to fill) so that the @Telekom-hilft-Team can look at it and help.Only the team and you can see the data, so data protection is guaranteed.Briefly notify here in the post (e.g. 'have deposited the data') when it is done.

English speaking Customer ServiceFixed line network: 0800 33 01080(Mo. - Fri. 8 am to 8 pm)

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