Solved
5G Router Continually Disconnecting (English Customer)
2 years ago
I have had the 5G router with the Speedport Smart 4 since about March, and every day, multiple times a day the 5G Extension disconnects.
If I check the 5G Router it is flashing an Orange light, but does not automatically reconnect. I have to physically power off the 5G router and then turn if back on for it to reconnect. (Thankfully I have it attached to a smart socket so I can do this remotely), however the 5G frequently drops requiring an intervention.
This works until a full reboot of the entire router(Speedport 4 and 5G Router) is required.
The 5G router is fixed on the outside of the building on the highest point (Roof Light) possible, but there is no error message as to why the router is disconnecting. After the restart of the 5G and with the router not being moved it reconnects without problem.
Any assistance on thoughts on this would be appreciated.
NB Even in the time I have written this message, the 5G Router has dropped again
Running:
Speedport Smart 4 Type B with firmware Edition 010146.3.3.001.2, latest update on the 01/08/2023
The hardware and firmware for the 5G router is
Hardware Version : 01
Firmware Version : 010149.1.0.006.0
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2 years ago
@andrew.j.richardson
did u already tried resetting the 5G receiver (outdoor unit)?
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2 years ago
@m.wegner Was just about to post the following, thank you. As they say great minds think a like!
When looking at the firmware updates, I noted the new ability to reset the 5G Router, which I have now done, and good news is that it hasnt fallen over in the last 3 - 4 hours, so I will keep monitoring it.
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2 years ago
pls keep in mind, that the latest FW (010146.3.3.001.2) will put 5G to sleep if there's no/less traffic. Also waking up 5G can take a while ... if that's fine by u, just stay with the new FW . Otherwise consider downgrading to previous version. Just browse this board regarding this behavior (some say "issue").
Cheers!
Michael
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Accepted Solution
accepted by
2 years ago
Update: I am pleased to say that in the last 24 hours, the 5G Router has not fallen over once. So I will close this ticket.
Resolution: Factory Reset the 5G Router, then restart the Speedport Router (Once the reset has been completed)
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2 years ago
Hi there @andrew.j.richardson - I hope this message finds you well. We're delighted to hear you were able to solve the issue on your own. Please let us know if you require further assistance. In addition to that, please make sure to complete your THC profile with your mobile phone number and your customer ID. As for now, have a great Sunday
Kind regards - Christian H.
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