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Accidental glass fiber order

vor 2 Monaten

Hello,

I have had some trouble communicating on the phone with the customer service and ended up ordering a glass fiber contract which I found out later I do not need and it cannot be installed at my house.

On speaking with an English speaking representative, I was able to get a new DSL contract but I do not know now if the glass fiber contract has been cancelled or not.

My glass fiber order number(that I want to cancel)- Order number <entfernt>

My DSL customer number(the contract I want to keep) - <entfernt>

Please let me know what is the status of the contracts and how I can cancel the glass fiber one. Thank you!

Bestell- und Kundennummer entfernt, von Vopo914

vor 2 Monaten
Also, I had already scheduled an installation appointment for the fiber, I also want to cancel that.

Please help, thank you.
1
Antwort
von
vor 2 Monaten
Hello @user_25805f,

sadly I could not reach you right now.

Feel free to let me know what time works better for you.

Kind regards

Belana
Uneingeloggter Nutzer
Antwort
von
vor 2 Monaten
Hello, I missed the call, can you please call me again?
1
Antwort
von
vor 2 Monaten
Hello @user_25805f,

Thank you the nice call.

I wish you all the best with your DSL connection.

If you have any more questions, feel free to let know.

Have a nice day. 😊

Kind regards

Belana
Uneingeloggter Nutzer
Antwort
von