Accidental glass fiber order
1 month ago
Hello,
I have had some trouble communicating on the phone with the customer service and ended up ordering a glass fiber contract which I found out later I do not need and it cannot be installed at my house.
On speaking with an English speaking representative, I was able to get a new DSL contract but I do not know now if the glass fiber contract has been cancelled or not.
My glass fiber order number(that I want to cancel)- Order number <entfernt>
My DSL customer number(the contract I want to keep) - <entfernt>
Please let me know what is the status of the contracts and how I can cancel the glass fiber one. Thank you!
Bestell- und Kundennummer entfernt, von Vopo914
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1 month ago
Also, I had already scheduled an installation appointment for the fiber, I also want to cancel that.
Please help, thank you.
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1 month ago
Hello @user_25805f,
sadly I could not reach you right now.
Feel free to let me know what time works better for you.
Kind regards
Belana
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1 month ago
Hello, I missed the call, can you please call me again?
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1 month ago
Hello @user_25805f,
Thank you the nice call.
I wish you all the best with your DSL connection.
If you have any more questions, feel free to let know.
Have a nice day. 😊
Kind regards
Belana
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