‎Apex Legends (PC Game) Packet Loss with Telekom

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Apex Legends (PC Game) Packet Loss with Telekom

3 years ago

Hello,

English speaker here.

I've read over the Telekom forums of packet loss problems with EA and Telekom.

I have the packet loss issue with Apex Legends on PC.

I see this problem has been ongoing now since 2019.

I wonder how has this not been fixed?

Can I cancel my contract because it is ridiculously bad.

1281

3 years ago

FixPacketLossPlease

Can I cancel my contract because it is ridiculously bad.

Can I cancel my contract because it is ridiculously bad.

FixPacketLossPlease
Can I cancel my contract because it is ridiculously bad.

Get in touch with the EA guys and try to cancel your contract for the Apex Legends.
0
3 years ago
I am not sure if this is something every Telekom customer experiences, I also play Apex Legends and had never package loss, except if i play over WiFi and therefore i am always playing through LAN.
4
Answer
from
3 years ago
Hi @FixPacketLossPlease, please excuse the long answering time.
Could you send us some Screenshots of traceroutes to the server? You can make the tracerouts via WinMTR.
Kind Regards, Isabel M.
Answer
from
3 years ago
Hello,

I've attached all the EU servers for this game and did a quick WinMTR test.

Thanks,

Amsterdam.png
Belgium - GCE2.png
Belgium - GCE1.png
Belgium - GCE3.png
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Answer
from
3 years ago
You can fix the issue by using a gaming-affine VPN (example: NordVPN) - works like a charm, but it sucks to pay something extra just to have a proper connection for sure.
Unlogged in user
Answer
from
3 years ago
@FixPacketLossPlease Hello, unfortunately this is a known Peering Issue. We are constantly negotiating with other Peering Partners, but we cannot predict the outcomes. As a workaround you could use a VPN client like Tarantimo1 suggested. Kind regards Marlon K.
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Answer
from
3 years ago
Yes, same answers seen from 2019/2020 forum threads. From research, it appears Telekom are charging double costs for peering to servers to get "high priority packets" which other ISPs are not. Hence why EA or other services refuse to pay for this "premium" service as everyone knows its a straight money grab.

And Telekom asks the customer to instead pay for a VPN to fix the issue? What a joke!

Will not recommend this ISP to anyone and will spread the word of the dirty Telekom business around forums, friends and others
Answer
from
3 years ago

@FixPacketLossPlease schrieb:
Will not recommend this ISP to anyone

The question is which ISP one can generally recommend for online gaming.

The answer is: none.

And if a specific game works today with a specific ISP then you cannot count on that it will work tomorrow.

And vice versa.
Unlogged in user
Answer
from