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vor 2 Monaten
Good evening @Rahul Vinod and welcome to our Telekom hilft Community.
Sorry to hear, that you can't use our connection. The tariff can be revoked right here on our website.
If you want to talk in personal and want us to have a closer look, just let us know when you're available for a call. 😊
Kind regards Sven
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vor 2 Monaten
Hello Belana, I unfortunately can't find Auftragsbestätigung even though I've received my router via post. Even in the app, Auftrags status does not show any order. The 10 digit number I mentioned is from the letter I received along with the router delivery.
Could you please let me know where could I find the Auftragsnummer and how to proceed with the cancellation?
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vor 2 Monaten
Thank you for the pleasant call @Rahul Vinod . As discussed, I'll call you again tomorrow afternoon and check, if the cancellation is in the system. 😊
Kind regards Sven
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vor 2 Monaten
Thank you again for the call. Now that everything is revoked, you can contact us always, if you have further questions. 😊
Kind regards Sven
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