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Cancelling Internet Contract

6 years ago

Hi,

My German is not so good ... Can anyone link me to the form to cancel my Internet contract.

Thanks

Patrick

644

6 years ago
@PatrickRv

https://www.telekom.de/hilfe/kuendigung/festnetz

Why do you want to cancel? - Move, price or...?
4
Answer
from
6 years ago
@PatrickRv

Don't worry - you cannot compare the "hotline"-employees with those
in this forum.

For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”).

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

These data can be read only by you and the
Telekom employees.

So that a direct communication is much easier.

Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).

Thank you very much.
Answer
from
6 years ago
@Gelöschter Nutzer
ok Thank you,
I just completed my customer no. and my cellular phone number.
Answer
from
6 years ago
@PatrickRv

Thks for your quick feedback - I will now escalate your post,
i.e. a mail will sent to the Telekom employees.

Plse be patient until a Telekom will react you here or by phone.

Escalation was sent...
Unlogged in user
Answer
from
6 years ago
Good morning @PatrickRv,

thank you for the description of your request.

I would like to support you in arranging a new appointment and finding a quick solution.
The technician did not meet you at the last appointment.

Please let me know when I can reach you by phone. Then I will contact you directly.

Kind regards Anja N.
1
Answer
from
6 years ago
Good Morning @Anja N.

Thank you for the quick feedback.
You can call me at any time.

Best regards
Patrick.
Unlogged in user
Answer
from
6 years ago
Hi @PatrickRv,

thank you for the call.

Like we discussed, there will be another technician coming to you on Monday the 26th of August 2019.
If there are any more issues in the future, make sure to contact us again.

Kind regards Nico B.
0