Don't worry - you cannot compare the "hotline"-employees with those
in this forum.
For an easy clarification, plse complete under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”) your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”).
Like we discussed, there will be another technician coming to you on Monday the 26th of August 2019. If there are any more issues in the future, make sure to contact us again.
vor 6 Jahren
@PatrickRv
https://www.telekom.de/hilfe/kuendigung/festnetz
Why do you want to cancel? - Move, price or...?
4
Antwort
von
vor 6 Jahren
@PatrickRv
Don't worry - you cannot compare the "hotline"-employees with those
in this forum.
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
Antwort
von
vor 6 Jahren
@Gelöschter Nutzer
ok Thank you,
I just completed my customer no. and my cellular phone number.
Antwort
von
vor 6 Jahren
@PatrickRv
Thks for your quick feedback - I will now escalate your post,
i.e. a mail will sent to the Telekom employees.
Plse be patient until a Telekom will react you here or by phone.
Escalation was sent...
Uneingeloggter Nutzer
Antwort
von
vor 6 Jahren
thank you for the description of your request.
I would like to support you in arranging a new appointment and finding a quick solution.
The technician did not meet you at the last appointment.
Please let me know when I can reach you by phone. Then I will contact you directly.
Kind regards Anja N.
1
Antwort
von
vor 6 Jahren
Good Morning @Anja N.
Thank you for the quick feedback.
You can call me at any time.
Best regards
Patrick.
Uneingeloggter Nutzer
Antwort
von
vor 6 Jahren
thank you for the call.
Like we discussed, there will be another technician coming to you on Monday the 26th of August 2019.
If there are any more issues in the future, make sure to contact us again.
Kind regards Nico B.
0
Uneingeloggter Nutzer
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