‎Cancelling My Contract + A Possible Refund

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Cancelling My Contract + A Possible Refund

3 years ago

Hello,

I am an American student who studied in Germany for six months. I had a monthly plan (2 GB) that I wish to end (I am now back home in the US). I thought the plan would end on its own (as I didn't have enough money on my account to renew the 10 euro monthly fee). At some point in the last few months., I must have accidentally selected an "automatic renewal", and I recently was notified that Telekom took 15 euros out of my credit card in order to renew the plan. I was not aware of this until a few days ago.

I can speak German, but it isn't my mother tongue and I find a lot of the "tech jargon" on this website to be confusing. Could someone instruct me on how to cancel my plan?

If possible, I also wish to refund the 15 euros that was charged to my card. Since I switched out my German/Telekom SIM card (and already have an American plan with Sprint) it is physically impossible for me to use my old Telekom plan. I have no idea when I will return to Germany/Europe.

@Karsten L. Could you possibly help me with this? I saw that you answered a similar question a while ago.

1460

3 years ago
Sounds like it is about a prepaid contract MagentaMobil Prepaid M.

You can easily cancel the contract

https://www.telekom.de/hilfe/vertrag-meine-daten/prepaid/prepaid-kuendigen?samChecked=true

Money already deducted from your credit card to the prepaid account cannot be transferred back.

But the current prepaid account you can get paid to a bacnk account (I guess only German bank account)
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3 years ago
Hi @LucasShannon,
did @muc80337_2's answer help you?
If not, I'm here for you.

Best regards
Darius W.
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3 years ago
Hello @LucasShannon

What is the current standing? Do you still need help or did the tip help?

Kind regards

Carolin L.
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3 years ago
Hello Carolin!
Sorry for the late reply!

I received two separate messages from Telekom. The first (on March 25th) said "Wir kümmern uns um die Auszahlung Ihres Prepaid Restguthabens. Die Überweisung auf die angegebene Bankverbindung erfolgt in ca. 2 Wochen.".

The second (March 26th) said that "Das Guthaben Ihres Prepaid-Kontos erstatten wir Ihnen selbstverständlich vollständig - alles ist bereits veranlasst. Den Betrag haben wir auf Ihr genanntes Bankkonto überwiesen."

I believe that means that everything is resolved!

As mentioned earlier in the chat, the small amount of remaining money was wired to a German bank account that (technically) no longer exists. However, that's ok - it's only a few dollars! I am still curious, though - what will happen to the aforementioned money if there is no bank account for it to be wired to?

Thank you for your help!
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3 years ago
Thanks for your feedback, @LucasShannon.

If it can't be transferred then it will end up back on your prepaid account.

Can you leave your contact details?

I might send you something else then (maybe a Goody).

Kind regards

Carolin L.
Unlogged in user
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