Solved
Closed contract at Saturn shop, left Germany but SEPA still active
7 years ago
Hello,
I had a Magenta contract since 2016 and I left Germany on 22.04.2018. I went to a Saturn shop to close my contract. The person at the saturn shop completed the document (and did a copy of my Abmeldung from the townhall), sent it to the Telekom office and gave me the necessary papers to send back the modem. I sent back the Modem as it was required.
But I realised that money was taken from my german bank account on 05.05 and 05.06 by the Telekom SEPA.
How is it possible? Can you help me?
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2 years ago
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7 years ago
Dear @Michel Lefevre,
does the contract complies with the terms agreed upon? Did Telekom acknowledge the cancellation?
To find out more about this issue, please enter your personal data (Profildaten) as indicated under the link of my signature. A member of the Telekomteam, working here, will have a look at the case. Only she/he is authorized to this matter and will approach you in time.
Kind regards,
Marlise
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Answer
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7 years ago
Hello Alexandra,
There still seem to be a problem with my Telecom Contract cancellation.
You confirmed that my contract is cancelled regularly to the 31th of July this year but the SEPA is still active and money was taken from my account for the month of August on 03/08.
Can you help me with that?
Best regards,
Michel Lefevre
Answer
from
7 years ago
@Michel Lefevre
it is the normal way, that it wil be more bills after the end of a contract. It may be one oder two bills more. In the last bill, there will be the closing bill. If you have payed more than you had to do because of the causes you have used, there will be an asset (deposit = Guthaben) in the last bill: the closing bill. That asset can be payed to you.
@Alexandra J. oder anderem englischsprachigem Teamie bitte zuteilen!
Answer
from
7 years ago
Hello Sherlocka,
Thank you for your reply.
Okay, I will wait for my closing bill.
Best regards,
Michel
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7 years ago
You have to pay at least for three month (due end of the month) after cancellation -- §46 TKG
Additionally, you have to sent a registration information about your new place of residence.
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7 years ago
Ist one of the bills of Telekom a "Schlussrechnung" (means: a end-billing?). Normaly it takes one oder two more months time to make the Schlussrechnung. Because the time between the cancelling-Information and the End is too short and because some other Drittanbieter may have time to tell telekom that they have to get money from you for using something in case of the contract.
And I hope you had cancelled the contract so soon (in the Kündigungsfrist) that the contract will realy be nearly cancelled. Normally you get a Kündigungsbestätigung from Telekom. And in the Kündigungsbestätigung there should be the date the Cancelling-Time will work.
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7 years ago
Thank you all so much for supoorting @Michel Lefevre while I wasn't in the office.
@Michel Lefevre I just checked your account. Your contract is cancelled regularly to the 31th of July this year. The date was also stated on the confirmation of termination that you received on the 19th of April 2018
I hope I could help you with this.
Best regards Alexandra J.
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2 years ago
I had cancelled my contract on 05-05-2023 and I am still being charged. I have been charged for June, July and August. I have the required documents
that show the cancellation. What do I need to do to stop the billing please?
Anm:
Anhang entfernt, persönliche Daten sichtbar (Marcel2605)
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Answer
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2 years ago
I had cancelled my contract on 05-05-2023 and I am still being charged. I have been charged for June, July and August. I have the required documents that show the cancellation. What do I need to do to stop the billing please? Anm: Anhang entfernt, persönliche Daten sichtbar (Marcel2605)
I had cancelled my contract on 05-05-2023 and I am still being charged. I have been charged for June, July and August. I have the required documents
that show the cancellation. What do I need to do to stop the billing please?
Anm:
Anhang entfernt, persönliche Daten sichtbar (Marcel2605)
zur Info:
TE hat neuen Thread eröffnet:
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Cancelled-contract-still-active/m-p/6373332#M2141866
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