Completely different delivery times
vor einem Tag
Moin,
(Asking for a friend) . Has anyone ever been in a situation where you order a new contract for internet & MagentaTV for your new place via the Magenta app live chat, and you are assured a maximum 2-week delivery time (one week for line activation, the second week the modem arrives via post)? I was also told that if I chose to fulfill the order online myself, I would get a bigger discount, but the standard 6–8 week delivery time would apply. Perfect! I need internet & TV ASAP, I am excited, so I choose the chat option.
2 days later, an email arrives with a technician appointment at the premises 6 weeks in the future!
So, is it just me being unlucky, or has someone else had the same issue?
And how can promises via chat and assurances by the agent differ from reality like day and night?
P.s. When I was living in Frankfurt am Main, different Telekom agents used to come every single week offering a change from DSL to Glasfaser with an aggressive attitude that is so irritating—God save us from such people. I wonder what the delivery time would have been then.
Regards, Dan
Hinweis:
Dieser Beitrag wurde von Marcel2605 am 06.10.2026 17:52 eskaliert.
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vor einem Tag
@Dan76 If I understand you correctly, this doesn't concern you, but rather a friend. It would be best if he contacted us directly. There can be a wide variety of reasons why the provision won't be possible for several weeks, and we can only clarify that directly with your friend.
Kind Regards Wiebke
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vor 13 Stunden
Hej@Jonas Bl.
thank you for reverting back, highly appreciated and I’m sorry, was in meeting, tried to call back but seems my German language skills must be improved significantly for your KI Assistant:). I am available after 18:00 daily..
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vor 3 Stunden
Here too @Dan76,
thank you once again for your time and patience on the phone.
Even though it really isn’t possible to set up the new line any sooner, I’m pleased that we’ve managed to find a solution so that you can get online at short notice.
I’ve now set everything in motion as discussed on the phone.
I’ve topped up your mobile plan with 30 GB of free data, which you can start using straight away.
Next week, you’ll receive a ‘quick-start pack’ containing an LTE router and a SIM card, which you can use free of charge until the landline connection you’ve ordered is up and running.
If you have any further questions or other concerns, please feel free to let me know here.
Kind regards,
Kathrin
von
vor 3 Stunden
Dear @Kathrin W. ,
I just want to repeat what I said during our phone conversation, you must be an angel sent to Earth.
I take back 98% of my bad thoughts about Telekom (I'll take the last 2% for when everything is up and running :) ).
You truly made my day. To be honest, I didn't expect things to turn around so fast. Your simple question about whether I have internet right now turned everything around, and I really appreciate it.
Vielen Dank nochmal, and you'll hear from me once it's all set :)
MfG, Dan
P.S. @Jonas Bl. thank You too, even if I have not had a chance to talk.
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