Hello Telekom hilft Community,

I recently purchased a new Telekom prepaid SIM card from Kaufland for our spare phone. Unfortunately, I have been unable to activate it.

I have tried activating the SIM card several times through the Telekom app, but the process always fails at the final step with an error message mentioning a template issue or a technical problem.

I have contacted Telekom customer service multiple times, but unfortunately, the issue remains unresolved.

I also visited the Telekom shop in Cham, where I was told that they could not help me because the SIM card was purchased from Kaufland.

At this point, I am unsure what else I can do. The SIM card is brand new, and I have not been able to use it at all.

Could someone from the Telekom support team please help me resolve this issue? Is there an alternative way to activate the SIM card, or a specific department I should contact?

I would really appreciate your assistance, as I have already spent considerable time trying to resolve this problem.

Thank you in advance for your help!

Best regards