Hello,

My connection is really bad for the past month, first i started to notice that the ping was really high since 1 month and since 2 weeks now the connection is cut sometimes and during the night it's very slow, i'm supposed to get 100 in download speed but you can see in the attached image I'm getting way less than that. 

I tried the different troubleshooting solution on your app but i keep having the same problem, and recently I have to say that i'm really disappointed in your service. 

I tried to put my wifi into a different 2.5 chanel than my neighbors but this didn't help either, and what's frustrating is when the connection is cut for minutes or hours, please see the video attached.

Can you please support? 

I try to call your hotline number but it's only in german and I don't understand it unfortunately, I tried different numbers on the internet for english support but I couldn't find any, can you please tell me if there's a number that I can call ?

Thanks in advance!