Fiber Wifi Box Not Received, Activation tomorrow

vor 18 Stunden

Hi. I'm supposed to receive a WiFi box for fiber optic 150 Internet but I have not received it. However, activation is tomorrow (Oct 15). What should I do?

Your order: 260*****
Hello Kelvin W.****,

We have received your order and are delighted that you have chosen Telekom. We hereby confirm your order for fiber optic 150.

We expect to activate your connection by October 15, 2026. You will receive further information about the activation of your connection in a separate email before the activation date.

Bearbeitet von VoPo914

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    • vor 14 Stunden

      Wi-Fi is simply the wireless connection between the router and a device, such as a smartphone.

      Which router is it?

      And this is a public, global forum. Your personal information has been edited.

       

      To ensure the team can assist you, you need to complete your profile.

      Click on your avatar in the top right corner, then go to Settings:

      1.  Enter your phone number.

      2.  Enter your customer number.

      3.  In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.

      For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.

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    • vor 11 Stunden

      @tinytank I think we can sort it out. When can I call you best?

       

      Kind Regards Wiebke 

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    • vor 4 Stunden

      @Wiebke S. Hi!  Please call any time!

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