• 4 Feb: I ordered fiber internet. There is already fiber in my building, but no Glasfaser-Dose in my flat.
• 19 Feb: First appointment - Two technicians arrived and found there was no fiber run from the keller to my flat. They said I needed a new appointment and the technicians will be sent with the required equipment.
• 11 Mar: Second appointment - Two technicians arrived without the tools to run fiber to the keller. Again I needed a new appointment.
• 15 Apr: Third appointment - No technicians arrived. 2 hours after my appointment window, I received an email saying my appointment was cancelled with no explanation. When I called the hotline, they said it was cancelled because only 1 technician was assigned to my appointment. I am supposed to have another appointment within the next 2 weeks.

After 10 weeks and taking time from work 3 times, I still have no internet in my flat.

I understand the fiber run to the keller was a surprised on the first appointment. But it was clear after that visit that the job required 2 technicians and special equipment.

I've called the hotline, I've sent emails. Everyone has been friendly, but no one has been able to help me.

This has been a terrible, frustrating experience. Can someone please help arrange for my installation to be completed as soon as possible?