Solved
Constrant reconnections to Internet
11 months ago
Hi folks,
Since previous week I'm having reconnections to Internet: every day Speedrouter disconnects several times, each time for a 1-5 minutes. Indicator blinks yellow. Afterwards it reconnects, but these reconnections interrupt my work.
In router logs, for example, today I see:
2024-05-21 16:17:32 (SV105) TLS Verbindung erfolgreich
2024-05-21 16:13:58 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 14:10:49 (SV105) TLS Verbindung erfolgreich
2024-05-21 14:07:25 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 13:50:34 (SV105) TLS Verbindung erfolgreich
2024-05-21 13:47:05 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 13:45:44 (SV105) TLS Verbindung erfolgreich
2024-05-21 13:41:59 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 12:46:27 (SV105) TLS Verbindung erfolgreich
2024-05-21 12:43:00 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 12:42:20 (SV105) TLS Verbindung erfolgreich
2024-05-21 12:37:42 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2024-05-21 12:37:23 (SV105) TLS Verbindung erfolgreich
2024-05-21 12:33:50 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
I had the same issue at my address in last August, but I'm not sure what exactly technician did to fix it, I think it is some hardware issue.
Anyways, can you please contact me to arrange a visit from a technician?
Best regards!
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11 months ago
@Buktop80
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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11 months ago
Evening @Buktop80,
I'm sorry that you haven't heard from us earlier.
I'd like to have a look at the whole situation with you, but for that a short phone call is needed. When would that suit you best?
Kind regards
Louisa
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from
11 months ago
Hi @Louisa G.
I guess, weekend is ruled out (but I can speak at Saturday, if you available), that makes Monday, from 10am onwards, whenever you can.
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11 months ago
@Buktop80
Thank you very much for the pleasant conversation earlier 🙂 I'm really pleased that our colleagues have already been able to help 🙏🏽 If there's anything else, you can contact us at any time.
Best regards
Timur
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11 months ago
Hi @Buktop80 , unfortunately, you can't arrange a visit from a technician here, this is a portal where customers help other customers. For a technician, you need to call customer service: 0800 33 01000. I wouldn't call today, because there was a major issue today and customer services is flooded with calls at the moment.
One thing that could help is maybe this: I once had a similar issue, the reason was that I used the wrong cable from the TAE -socket at the wall to the router. It's quite a distance in my place and apparently, I picked just some telephone cable which was of low quality. After replacing it with a new, high-quality and dedicated telephone extension cable it was all good. No interruptions or reconnections any more.
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11 months ago
@Buktop80
Thank you very much for the pleasant conversation earlier 🙂 I'm really pleased that our colleagues have already been able to help 🙏🏽 If there's anything else, you can contact us at any time.
Best regards
Timur
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