Constrant reconnections to DSL at new address

vor 2 Jahren

Hello,

I've moved to new address and changed my tariff, from M to L.

 

Every day Speedrouter disconnects several times, each time for a minute or so. Indicator blinks yellow. Afterwards it reconnects, but these reconnections interrupt my work.

 

Router firmware is up-to-date, and at previous address there were no such reconnections.

 

Should I call the support?

 

Many thanks.

660

26

  • vor 2 Jahren

    Good day @Buktop80 
    welcome to the Telekom-hilft forum. Which router do you have ?

    1

    Antwort

    von

    vor 2 Jahren

    Hello and thank you for reply.

     

    I have Speedport Smart 4, with the latest firmware. I took it from my previous address, where it had under 10 connectivity losses for 10 months.

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 2 Jahren

    Hello @Buktop80 

     

    Do you use PowerLAN adapters?

    Which speed port is that?

    What is in the system events?

     

    You can also report a bug here:

    https://www.telekom.de/hilfe/hilfe-bei-stoerungen


    7

    Antwort

    von

    vor 2 Jahren

    Buktop80

    I don't know if I use PowerLAN , how do I check. I only recently moved in.

    I don't know if I use PowerLAN , how do I check. I only recently moved in.
    Buktop80
    I don't know if I use PowerLAN , how do I check. I only recently moved in.

     

    @Buktop80 

    PowerLAN , these sockets are adapters for transmitting the Internet via power lines

     

    -here- 

     

     

    Antwort

    von

    vor 2 Jahren

    That was at previous address. At new address its 4-5 stoerungs per day.

     

    Antwort

    von

    vor 2 Jahren

    Ok, that it is so miserable at the current address, I did not know. Then please go and create a ticket with exactly this information Fröhlich

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 2 Jahren

    Buktop80

    Should I call the support?

    Should I call the support?
    Buktop80
    Should I call the support?

    Yes, you should. Or you could log into the Kundencenter website instead and initiate a line check there using the self-service option.

     

    Best wishes,

    Thomas

    9

    Antwort

    von

    vor 2 Jahren

    Right now I can't give you a timeframe.

     

    Since the technician has flagged your ticket you should get updates.

     

    Kind regards

    Sören G.

    Antwort

    von

    vor 2 Jahren

    Hi @Sören G. 

     

    Are there any news? This is still an issue ...

     

    Best regards!

    Antwort

    von

    vor 2 Jahren

    Thanks for the nice conversation @Buktop80.

    As discussed, I made an appointment with the technician for Monday.

    Please give us feedback afterward.

    I wish you a wonderful weekend.

    Kind regards,

    Martin Bo.

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 11 Monaten

    @Sören G.  @Martin Bo. 

     

    Hi folks,

    I am having same issue again, repeating loss of Internet connectivity, after almost a year. Is it possible to book technician visit? I hope it'd be easy to fix the problem now, since it was fixed before.

     

    With best regards!

     

     

    5

    Antwort

    von

    vor 10 Monaten

    Hallo @Christina P. 

    Thanks for your reply!

    I received SMS with my Stoerung number, but I'm not sure when/how can visit of technician be arranged (I'm thinking I need one, as the issue is still happens regularily). What happens next?

     

    Best regards.

    Antwort

    von

    vor 10 Monaten

    One more thing -- the issue became worse last couple of days, before it was 5-6 interruptions per day, today I had 5 interruptions within two hours, which makes my work very hard. So, please, can I have technician visit to look into communication equipment?

     

    Antwort

    von

    vor 10 Monaten

    Thank you for the pleasant call @Buktop80,

     

    so, as already said, the underlying issue, has been solved. So the line should be normal from now on. In other words: If any disturbance occurs on your line from now on, please write again, because it would be a new issue. Fröhlich

     

    Sincerely,

     

    Johannes

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

Frage

von

Das könnte Ihnen auch weiterhelfen

Gelöst
Constrant reconnections to Internet

vor 11 Monaten

in  

Festnetz & Internet

94

0

2

Moving DSL connection to the new Address

vor 2 Jahren

in  

Festnetz & Internet

434

0

4

Gelöst
[Help In English] Moving DSL connection to the new address

vor 3 Jahren

in  

Festnetz & Internet

954

0

3

Gelöst
Moving MagentaHome L DSL connection to new address in Berlin

vor 2 Jahren

in  

Festnetz & Internet

435

0

4

[English] Request for Contract Cancellation Due to Service Unavailability at New Address

vor 19 Stunden

in  

Festnetz & Internet

13

0

1

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Das könnte Sie auch interessieren

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.