Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Constrant reconnections to DSL at new address
vor einem Jahr
Hello,
I've moved to new address and changed my tariff, from M to L.
Every day Speedrouter disconnects several times, each time for a minute or so. Indicator blinks yellow. Afterwards it reconnects, but these reconnections interrupt my work.
Router firmware is up-to-date, and at previous address there were no such reconnections.
Should I call the support?
Many thanks.
659
26
Das könnte Ihnen auch weiterhelfen
vor 7 Monaten
94
0
2
vor einem Jahr
381
0
4
Gelöst
930
0
2
Gelöst
417
0
2
vor 10 Monaten
96
0
1
1 Stern Mitgestalter
vor einem Jahr
Good day @Buktop80
welcome to the Telekom-hilft forum. Which router do you have ?
1
Antwort
von
vor einem Jahr
Hello and thank you for reply.
I have Speedport Smart 4, with the latest firmware. I took it from my previous address, where it had under 10 connectivity losses for 10 months.
Community Guide
vor einem Jahr
Hello @Buktop80
Do you use PowerLAN adapters?
Which speed port is that?
What is in the system events?
You can also report a bug here:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
7
Antwort
von
vor einem Jahr
Ok, that it is so miserable at the current address, I did not know. Then please go and create a ticket with exactly this information
Community Guide
vor einem Jahr
Yes, you should. Or you could log into the Kundencenter website instead and initiate a line check there using the self-service option.
Best wishes,
Thomas
9
Antwort
von
vor einem Jahr
Thanks for the nice conversation @Buktop80.
As discussed, I made an appointment with the technician for Monday.
Please give us feedback afterward.
I wish you a wonderful weekend.
Kind regards,
Martin Bo.
1 Sterne Mitglied
vor 7 Monaten
@Sören G. @Martin Bo.
Hi folks,
I am having same issue again, repeating loss of Internet connectivity, after almost a year. Is it possible to book technician visit? I hope it'd be easy to fix the problem now, since it was fixed before.
With best regards!
5
Antwort
von
vor 7 Monaten
Thank you for the pleasant call @Buktop80,
so, as already said, the underlying issue, has been solved. So the line should be normal from now on. In other words: If any disturbance occurs on your line from now on, please write again, because it would be a new issue.
Sincerely,
Johannes