Solved

[Help In English] Moving DSL connection to the new address

3 years ago

Dear Telekom Support,

I am moving to a new address (in the same city) within the next 2 weeks.

Currently I have a 175Mbps DSL and the new address supports 250Mbps.

Now my question is: what's the process to move my DSL to the new address? (keeping the same number if possible, and upgrade the connection to 250Mbps)

 

Best regards

Mehdi

954

20

  • Accepted Solution

    accepted by

    3 years ago

    Hallo @Mehdi3 
    one of the informed Teamies will get in touch
    greeting
    Waage1969

    0

  • Accepted Solution

    accepted by

    3 years ago

    Hello @Mehdi3,

     

    thank you for the nice phone call. 

     

    I'll send you a return label for the Speedport and cancel the contract for you. 

     

    When your landlord has installed the cables inside the house and you want to come back to us, please call for us here. We'll be here for you. 

    Fröhlich

     

    Kind regards Inga Kristina J.  

    0