Dear Customer Care Team,

I hope this message finds you well.

I am writing to inform you that I will be moving to a new house on April 24th. Unfortunately, when I attempted to enter my new address on the relocation form, I discovered that Telekom services are not available at my new location.

My existing contract was set to end this month. However, despite informing your representative that I would be moving to a newly built house and was unsure if Telekom internet would be available, my contract was extended. This has resulted in a problem, as the contract would have been automatically cancelled at the end of its term.

The representative assured me that I could cancel the contract if Telekom services w ere not available at my new address. Therefore, I kindly request your assistance in cancelling my contract due to the unavailability of services at my new location.

Please let me know what details you require from me to proceed with the cancellation.

Thank you for your understanding and assistance.

Thanks And Regards,

Mahaboob Alisha Syed.