Contract Cancellation in - 14days

vor 3 Jahren

Dears,

I started a contract for the MagentaHause M 5days ago, but due to unforeseen circumstances, I need immediately cancel this contract.

 

By German law, I have the 14days grace to have this actioned, I filled the form for cancellation, but yet to get a response/confirmation.

 

I have read different information online, and I will just like to be sure that the cancellation is possible and actionable, as it will be a disaster to pay for 2yrs without usage.

 

The router's been sent to my address, but I am not at the location at the moment, as I have had to travel urgently, and will be away for a while, hence the router will probably be returned to Telekom.

 

Please help...

 

Thank You.

1443

7

  • vor 3 Jahren

    cancelation ist possible if the contract has been made online, phone or at the door of your house.

    if it has been made at a Shop - it is not possible,

     

    you should have been received a inbound confirmation from the Webform.

    0

  • vor 3 Jahren

    @DusUser 

    Be aware of that:

    The relevant date for the 14 day period "Widerruf"/grace period starts with the reception of the order confirmation, because that is when the contract actually starts. It does not start with the day the internet access is activated.

     

    The contract hence normally starts siginificantly before the internet access is activated.

     

    Please do fill your forum profile, you will find the link in my footer. Information posted there is not visible but to Telekom Teamies .

    Put a phone number under which you are reachable - and do state at which hours one may contact you on the issue.

    2

    Antwort

    von

    vor 3 Jahren

    I have done just as requested.

     

    Exception with these laws ain't unfortunately known to me.

     

    It was just 5days ago, and I apparently do not have any of the devices yet.

     

    I wish and hope this can be actioned, hence I'll just be enslaved for 2yrs...

     

    Thank you for offering to help, I do appreciate.

    Antwort

    von

    vor 3 Jahren

    Hello @DusUser, 

    thanks for your message.  

    I would like to take a closer look at your contract, therefore I need to verify your data.

    I just tried to call you, but unfortunately I couldn't reach you. 

    When can I try it again? 

    Kind regards 

    Sana A. 

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 9 Monaten

    Dear Team,

     

    I want to cancel and terminate the contract I took the service 11 months back and still i think one more month left to complete the contract and we are moving from Germany to India permanently so want to know how I can cancel my landline internet Deutsche Telekom connection, I have 20 days left only to travelling to India 

    0

  • vor 9 Monaten

    https://www.telekom.de/kontakt/kuendigung/ausserordentliche-kuendigung#spi_852756

     

    "Kündigung wegen Umzug ins Ausland" (Termination due to relocation abroad)

    1

    Antwort

    von

    vor 9 Monaten

    Hi @Prakhar Shrivastava ,

     

    just follow the link posted by @Mister Burny.

    If that does not work out, you can write again and tell, at which timeframes you are available each day. Fröhlich

     

    Sincerely,

     

    Johannes

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

Frage

von

Das könnte Ihnen auch weiterhelfen

Contract Cancellation

vor 3 Jahren

in  

Festnetz & Internet

430

0

2

Gelöst
Internet contract cancellation

vor 3 Jahren

in  

Festnetz & Internet

546

0

2

Prepaid 5G Annual Tariff Contract Cancellation

vor einem Jahr

in  

Mobilfunk

119

0

2

Contract Cancellation

vor 5 Jahren

in  

Festnetz & Internet

400

0

4

Gelöst
Contract cancellation

vor 6 Jahren

in  

Festnetz & Internet

1153

0

4

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Das könnte Sie auch interessieren

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.