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Internet contract cancellation

3 years ago

hi team,

I was using telekom WLAN connection and i moved back to India on 9th of August.

I requested for a cancellation on 3rd of August for that I have received an automatic reply saying my request will be progressed within two business days. But it seems like not happened as I didnot receive any mails after that. This month I was being charged for Internet usage. Could you please terminate internet contract as soon as possible, as I donot want to pay one more month for unused internet.

Thanks for your help in advance

arun m

550

Accepted Solution
accepted by
3 years ago
Hello @marunkumar.erd

Cancellations cannot be made through this forum.

If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.

You have to apply for a move.

https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true

Telekom grants a shorter period of one month for the landline connection.

Telekom requires one of the following documents, for example, as proof

De-registration certificate from the registration office

certificate by the employer

marching orders (for soldiers)

To do this, fill out the form

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland

Marcel
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