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Internet contract cancellation
2 years ago
hi team,
I was using telekom WLAN connection and i moved back to India on 9th of August.
I requested for a cancellation on 3rd of August for that I have received an automatic reply saying my request will be progressed within two business days. But it seems like not happened as I didnot receive any mails after that. This month I was being charged for Internet usage. Could you please terminate internet contract as soon as possible, as I donot want to pay one more month for unused internet.
Thanks for your help in advance
arun m
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Accepted Solution
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2 years ago
Hello @marunkumar.erd
Cancellations cannot be made through this forum.
If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.
You have to apply for a move.
https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true
Telekom grants a shorter period of one month for the landline connection.
Telekom requires one of the following documents, for example, as proof
To do this, fill out the form
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
Marcel
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