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Cancellation of Internet contract

2 years ago

Hello All,

2 days ago, a man came from Ranger and asked us to change from our Vodafone Kabel router connection to Telekom connection. We initially thought we would do it, however, we do not want the contract anymore. I would like to cancel my contract with Telekom now. We have got the customer number as well. However, we do not speak German. Is there a english helpline number where I can call and cancel the contract?

Please let me know, I can provide with the order number as well. I want to cancel just the recent internet contract which has been made.

Regards

612

2 years ago
@Rupsa

You have to wait for the order confirmation. After receiving this, you have 14 days to revoke it.
The revocation can be made here:

https://www.telekom.de/hilfe/auftrag-erste-schritte/auftrags-und-lieferstatus/auftrag-oder-bestellung-widerrufen?samChecked=true
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2 years ago
@Rupsa

Thank you for your contribution here in our community 🙏 If you have not yet revoked the contract, I can help with this 👍 Please enter your details in your profile and let me know here when I can reach you by phone 😊

Best regards

Timur K.
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