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Contract Cancellation in - 14days

3 years ago

Dears,

I started a contract for the MagentaHause M 5days ago, but due to unforeseen circumstances, I need immediately cancel this contract.

By German law, I have the 14days grace to have this actioned, I filled the form for cancellation, but yet to get a response/confirmation.

I have read different information online, and I will just like to be sure that the cancellation is possible and actionable, as it will be a disaster to pay for 2yrs without usage.

The router's been sent to my address, but I am not at the location at the moment, as I have had to travel urgently, and will be away for a while, hence the router will probably be returned to Telekom.

Please help...

Thank You.

1455

3 years ago
cancelation ist possible if the contract has been made online, phone or at the door of your house.

if it has been made at a Shop - it is not possible,

you should have been received a inbound confirmation from the Webform.
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3 years ago
@DusUser

Be aware of that:

The relevant date for the 14 day period "Widerruf"/grace period starts with the reception of the order confirmation, because that is when the contract actually starts. It does not start with the day the internet access is activated.

The contract hence normally starts siginificantly before the internet access is activated.

Please do fill your forum profile, you will find the link in my footer. Information posted there is not visible but to Telekom Teamies .

Put a phone number under which you are reachable - and do state at which hours one may contact you on the issue.
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3 years ago
I have done just as requested.

Exception with these laws ain't unfortunately known to me.

It was just 5days ago, and I apparently do not have any of the devices yet.

I wish and hope this can be actioned, hence I'll just be enslaved for 2yrs...

Thank you for offering to help, I do appreciate.
Answer
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3 years ago
Hello @DusUser,

thanks for your message.

I would like to take a closer look at your contract, therefore I need to verify your data.

I just tried to call you, but unfortunately I couldn't reach you.

When can I try it again?

Kind regards

Sana A.
Unlogged in user
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10 months ago
Dear Team,

I want to cancel and terminate the contract I took the service 11 months back and still i think one more month left to complete the contract and we are moving from Germany to India permanently so want to know how I can cancel my landline internet Deutsche Telekom connection, I have 20 days left only to travelling to India
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10 months ago
https://www.telekom.de/kontakt/kuendigung/ausserordentliche-kuendigung#spi_852756

"Kündigung wegen Umzug ins Ausland" (Termination due to relocation abroad)
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10 months ago
Hi @Prakhar Shrivastava ,

just follow the link posted by @Mister Burny.

If that does not work out, you can write again and tell, at which timeframes you are available each day.

Sincerely,

Johannes
Unlogged in user
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