Dear Telekom Customer Service,

I am writing to report an issue regarding my home internet contract.

At the start of my contract, I was offered a free Netflix subscription as an add-on, even though I did not request it. At some point, I cancelled this Netflix add-on. I now want to cancel my home internet service, as I am relocating to another city. However, while trying to do so, I found out that cancelling the Netflix add-on earlier had converted my contract into a new one, as if it were being renewed, thereby extending my original contract term — without my knowledge.

I was never properly informed at the time that cancelling this unrequested, complimentary Netflix offer would result in a new contract and an extended term. Customer service also told me that I need to speak with the specific branch/department that set up this package in order to resolve the issue.

I consider this situation unfair, as I did not ask for the Netflix add-on in the first place, and I was not given clear information about the consequences of cancelling it. I would like this matter reviewed and my original contract end date restored.

I have also tried to reach customer service by phone multiple times without success. Please contact me by phone at your earliest convenience to discuss and resolve this issue.

Best regards,