Gelöst
Contract extended without proper notice – request for correction
vor 5 Tagen
Dear Telekom Customer Service,
I am writing to report an issue regarding my home internet contract.
At the start of my contract, I was offered a free Netflix subscription as an add-on, even though I did not request it. At some point, I cancelled this Netflix add-on. I now want to cancel my home internet service, as I am relocating to another city. However, while trying to do so, I found out that cancelling the Netflix add-on earlier had converted my contract into a new one, as if it were being renewed, thereby extending my original contract term — without my knowledge.
I was never properly informed at the time that cancelling this unrequested, complimentary Netflix offer would result in a new contract and an extended term. Customer service also told me that I need to speak with the specific branch/department that set up this package in order to resolve the issue.
I consider this situation unfair, as I did not ask for the Netflix add-on in the first place, and I was not given clear information about the consequences of cancelling it. I would like this matter reviewed and my original contract end date restored.
I have also tried to reach customer service by phone multiple times without success. Please contact me by phone at your earliest convenience to discuss and resolve this issue.
Best regards,
26
0
3
Das könnte Ihnen auch weiterhelfen
135
0
15
in
20
0
3
vor 3 Stunden
67
0
3
vor 16 Stunden
47
0
7
Beliebte Tags letzte 7 Tage
Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Offizielle Lösung
akzeptiert von
vor 5 Tagen
Thank you for the pleasant call @uyal
Unfortunately I can't restore your original cintract period. The change from the Mag.Zuh. L - MagentaTV MegaStream 2.0 to MagentaZuhause L includes a new 24 months contract period. This was confirmed via email.
Since you are moving you should contact us as soon as you have a new address. We can check for you if we can provide you the same contract at your new address otherwise we can cancel the contract earlier.
Regarding the return label for the hardware. You can use this link. I also sent you a link for our MeinMagenta App you can change the language to English maybe that helps with the administration.
Kind regards
Sören
0
0
vor 5 Tagen
Dear Sören,
Thank you for your reply.
I will be moving to a different city within Germany, and I have a few follow-up questions regarding this:
0
1
von
vor 5 Tagen
@uyal regarding the first question, there is no additional fee for an early cancelation.
Unfortunately we have no option to freeze the contract or continue it at a later point.
Your current router is the model Speedport Smart 4, and it is suitable for all the connections we offer. If your new apartment as fiber internet you will need an additional fiber modem, but that is the case for most current routers.
Let me know if you have more questions.
Sören
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von