Solved
Double billing and deducted money from account.
2 years ago
I moved to new location in the month of October. I received bill for my new address. But last month on December 14th telekom generated a new bill for my old address and deducted money from my account. I see there are two different customer numbers in two invoices for different locations. I transferred my connection from old to new. I would like to request to have a look into it on an urgent basis.
This is not expected.
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Rechnungen entfernt (Marcel2605)
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2 years ago
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2 years ago
Hello @Suman Mitra
For data protection reasons, I have removed the invoices. Please do not post any personal information here in the public customer forum.
How did you apply for the move?
Did you apply for a real move from Telekom or just a contract at the new place of residence?
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2 years ago
Hello @Markus Km. you can call me any time between 12:00 to 15:00 today and tomorrow.
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2 years ago
Hi @Suman Mitra,
I will call you tomorrow.
Kind Regards,
Markus Km.
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2 years ago
Hello @Suman Mitra,
thank you very much for the pleasant call.
There was really a lot to do.
I have arranged everything as we discussed.
As soon as the processes have been approved, you will be informed by SMS and / or e-mail.
If you have any further questions, please write to me here.
I will be happy to help you.
Many greetings
Markus Km.
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2 years ago
Hi @Suman Mitra,
thank you for the pleasant call. I have made all the agreed upon refunds. The money will be transferred to your bank account.
The return labels for the Speedport Smart 3 and one for the Smart 4 Plus are on their way.
Let us know if you need further assistance.
Kind regards
Sören G.
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