Solved

Double billing and deducted money from account.

2 years ago

I moved to new location in the month of October. I received bill for my new address. But last month on December 14th telekom generated a new bill for my old address and deducted money from my account. I see there are two different customer numbers in two invoices for different locations. I transferred my connection from old to new. I would like to request to have a look into it on an urgent basis. 

This is not expected.

 

Anm:

Rechnungen entfernt (Marcel2605)

 

816

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    • Accepted Solution

      accepted by

      2 years ago

      Hi @Suman Mitra,

       

      thank you for the pleasant call. I have made all the agreed upon refunds. The money will be transferred to your bank account.

       

      The return labels for the Speedport Smart 3 and one for the Smart 4 Plus are on their way.

       

      Let us know if you need further assistance.

       

      Kind regards

      Sören G.

      0