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Double billing and deducted money from account.
vor 2 Jahren
I moved to new location in the month of October. I received bill for my new address. But last month on December 14th telekom generated a new bill for my old address and deducted money from my account. I see there are two different customer numbers in two invoices for different locations. I transferred my connection from old to new. I would like to request to have a look into it on an urgent basis.
This is not expected.
Anm:
Rechnungen entfernt (Marcel2605)
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vor 2 Jahren
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vor 2 Jahren
Hi @Suman Mitra,
thank you for the pleasant call. I have made all the agreed upon refunds. The money will be transferred to your bank account.
The return labels for the Speedport Smart 3 and one for the Smart 4 Plus are on their way.
Let us know if you need further assistance.
Kind regards
Sören G.
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