Double contracts instead of upgrade

vor 10 Monaten

I have a contract for more than a year and half and got an upgrade offer, when i applied for it i found there are 2 active plans in my account and will be double billed.

This happened because the old contract has the main building number (19)

And the new contract i entered the correct number (19B)

It is treated as 2 different addresses and when the technician came me and him didn't know then, he disconnected the old connection and did new one, as it is a new place from his perspective. 

Now i will be double paid, the old contract still have 6 month and don't have connection.

I need to terminate one of them and don't care about the offer if it is easier to terminate the new contract and switch the connection back

Letzte Aktivität

vor 10 Monaten

von

Gelöschter Nutzer

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