Every month I keep getting double charged for a connection that I was supposed to have in the future and didn’t yet. I moved houses in April so I came with the connection and they did not have fiber optic in the building so they gave me a normal connection and they charge me for it, but they said that once there is fiber connection in the building, I can change however since April, I am using The zuhause connection, but they keep charging me for fiber optic as well The fiber optic connection that I don’t even have yet that was not even connected in the building. I spoke to two people on WhatsApp telekom help!!, who said they will resolve it since April and it has not been resolved yet the worst customer service ever. I switched from Vodafone to Telekom and I feel like I made a huge mistake.
vor 3 Monaten
@Aathikah
somone of the Teamies here will contact you as soon as possible.
Greats
Waage1969
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0
vor 3 Monaten
Hi there @Aathikah!
Thank you very much for the pleasant conversations we had over the course of this evening. As previously mentioned, the additional contract has been terminated. You will receive a confirmation for the aforementioned cancellation, and in addition to that, I've also attributed a line of credit to your bookings account.
Once more I'm terribly sorry for the experienced inconvenience.
Should you have further questions regarding your current contract or any other matter, please let me know, and I'll get on it ASAP.
Kind regards
Christian Ha.
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