Contract cancelled but keep getting charged

vor 22 Tagen

I have cancelled by internet since I moved out of Germany in *July*. I got charged around 31 euros in August, and now another 6.95 in September. There was no explanation on the email as to why I was being charged. I don't even have a German bank account anymore, so this last payment won't go through. The contract was terminated, so I don't have access to any information on the payments anymore, and I cannot change the billing address or get in touch in any other way online. Help? 

43

0

16

    • vor 22 Tagen

      acrub

      and now another 6.95 in September.

      I have cancelled by internet since I moved out of Germany in *July*. I got charged around 31 euros in August, and now another 6.95 in September. There was no explanation on the email as to why I was being charged. I don't even have a German bank account anymore, so this last payment won't go through. The contract was terminated, so I don't have access to any information on the payments anymore, and I cannot change the billing address or get in touch in any other way online. Help? 

      acrub

      and now another 6.95 in September.

      Might that be any devices like Router or similar?

      They would not have been cancelled when cancelling the contract

      0

      0

    • vor 22 Tagen

      @acrub 

      Did you also cancel  the router rental agreement respectively did you return a router?

      0

      0

    • vor 22 Tagen

      I returned the router, yes.

      0

      9

      von

      vor 21 Tagen

      Sorry for the late response @acrub  Unfortunately, I was not able to reach you. When can I try it again? Kind regards, Martin Bo.

      0

      von

      vor 7 Stunden

      Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled! 

      0

      von

      vor 7 Stunden

      acrub

      pay 6.95 euros

      Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled! 

      acrub

      pay 6.95 euros

      Sounds like a device, like a speedport router or similar.

      You find it on the page 2 of your bill. 

      0

      Uneingeloggter Nutzer

      von

    • vor 6 Stunden

      @acrub 

      @Martin Bo.  is waiting for your answer for three weeks for a phone call....

      0

      3

      von

      vor 6 Stunden

      Yes, I know, I had thought this had been resolved last month when I talked to the person that took over my lease and didn't check this thread afterwards. Sorry if I came across as rude!

      0

      von

      vor 5 Stunden

      Hello @acrub,

       

      unfortunately I was unable to reach you via phone. Is the number you've put to your profile the correct one?

       

      Kind regards

      Malte

      0

      von

      vor 3 Stunden

      it is, but as I mentioned in another answer I couldn’t add the country code though, it's +44 (UK number).

      0

      Uneingeloggter Nutzer

      von

    Uneingeloggter Nutzer

    von

    Beliebte Tags letzte 7 Tage

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...