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vor einem Monat
and now another 6.95 in September.
I have cancelled by internet since I moved out of Germany in *July*. I got charged around 31 euros in August, and now another 6.95 in September. There was no explanation on the email as to why I was being charged. I don't even have a German bank account anymore, so this last payment won't go through. The contract was terminated, so I don't have access to any information on the payments anymore, and I cannot change the billing address or get in touch in any other way online. Help?
Might that be any devices like Router or similar?
They would not have been cancelled when cancelling the contract
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vor einem Monat
@acrub
Did you also cancel the router rental agreement respectively did you return a router?
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vor einem Monat
I returned the router, yes.
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vor einem Monat
Sorry for the late response @acrub Unfortunately, I was not able to reach you. When can I try it again? Kind regards, Martin Bo.
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vor 22 Tagen
Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled!
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vor 22 Tagen
pay 6.95 euros
Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled!
Sounds like a device, like a speedport router or similar.
You find it on the page 2 of your bill.
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vor 22 Tagen
@acrub
@Martin Bo. is waiting for your answer for three weeks for a phone call....
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vor 21 Tagen
Hello @acrub,
thank you for clarifying that. Now however, I have another question regarding your number: I just tried it with the respective country code for the UK and could only reach your voicemail.
The number you have listed in your Profile has a leading 0. With that leading 0, I couldn't even get through. Without it, I reached the voicemail as previously mentioned. I assume, without the leading 0 (but the added country code for the UK instead) is the correct number.
Since I could not get a hold of you just now: When would a call best suite you?
Kind regards
Jonas
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vor 21 Tagen
Hi, thanks for trying! I’ll change it in my profile. You can call anytime between 9AM and 5PM today.
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vor 21 Tagen
Hello @acrub,
thank you for the nice call. 😊
Let me know when you got the chance to talk to the new tenant about the device.
Kind regards
Belana
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