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1 day ago
and now another 6.95 in September.
I have cancelled by internet since I moved out of Germany in *July*. I got charged around 31 euros in August, and now another 6.95 in September. There was no explanation on the email as to why I was being charged. I don't even have a German bank account anymore, so this last payment won't go through. The contract was terminated, so I don't have access to any information on the payments anymore, and I cannot change the billing address or get in touch in any other way online. Help?
Might that be any devices like Router or similar?
They would not have been cancelled when cancelling the contract
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1 day ago
@acrub
Did you also cancel the router rental agreement respectively did you return a router?
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1 day ago
I returned the router, yes.
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21 hours ago
@acrub,
alright. We're going to call you tomorrow starting from 9 AM.
Have a nice Evening.
Kind regards
Malte
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8 hours ago
@acrub, hey, thank you for the nice phone conversation. We will call you back in about 30 minutes. ^Khaled
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5 hours ago
Sorry for the late response @acrub Unfortunately, I was not able to reach you. When can I try it again? Kind regards, Martin Bo.
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