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1 month ago
none of them were able to support me in English
Hello,
Since 3 days my Telekom DSL Internet at home stop working and I need technical support.
I contacted the Telekom service phone number, but when is transferred to the technical team, up to now, none of them were able to support me in English and, unfortunately, I don't speak German.
Is it possible to know how I can get help in English?
Many thanks in advance
Norelen
See Section 10 of the Consumer Information: “Die ausschließliche Vertragssprache ist Deutsch.”
Pursuant to Article 246a § 1 Paragraph 1 Number 21 of the Introductory Act to the Civil Code, this is “the language that the entrepreneur has committed to using for communication.”
Telekom is not obliged to offer communication in any other language.
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1 month ago
Hello @Norelen,
I’m sorry to hear that your DSL connection has not been working for the past three days.
I’d be happy to help you with this. When would be a convenient time for me to call you? We can then compare your customer details and check the status of your internet connection together.
Kind regards ^Khaled
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