Hello Telekom
I don't speak good German, so posting in English. People absolutely do not help in the chat box.
I made a contract for Internet- Magenta at home M Hybrid almost 2 years ago, and now I want to cancel it as the 2 years is coming close to an end. Since its an Internet DSL connection, I cannot find anywhere on the webpage any form to cancel it, neither I can add my contract there, as it always asks me for my phone number (mandatory) -however my connection has nothing to do with my phone. Please advise.
vor 5 Jahren
Hi @bhavin, you can cancel under this link: https://www.telekom.de/hilfe/kuendigung-festnetz
However there is a one month term. If you don't notify them early enough, the contract will automatically extend by one year...
ER
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von
vor 5 Jahren
Using the link, they always ask me -'Welche Vorwahl / Rufnummer möchten Sie kündigen?* ' which is a mandatory fill-in, and this number it does not accept. Now I wonder why this number is needed. and even if I add my normal mobile number it does not accept the vorwahl.
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vor 5 Jahren
enter the number provided with your dsl contract.
you definitely have one
other numbers will not work.
have a look at the documents of your contract.
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vor 5 Jahren
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Uneingeloggter Nutzer
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von
vor 5 Jahren
webpage for cancelation, after a simple google search
https://www.telekom.de/hilfe/kuendigung-festnetz
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Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
enter the number provided with your dsl contract.
you definitely have one
other numbers will not work.
have a look at the documents of your contract.
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Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Since its an Internet DSL connection,
Since its an Internet DSL connection,
It's not an internet connection only. A phone line and number is included in your contract, too.
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vor 5 Jahren
were you able to fill in the form in the meantime?
Feel free to get back to me if any more assistance is needed. Although it's sad to read that you're about to cancel your contract, I'd still be happy to help.
Kind regards
Anna Si.
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von
vor 5 Jahren
Thanks Anna,
I was able to fill in the form this time. My contract had 3 different telefone numbers provided by Telekom, I just put one of them, and it worked. THey would take some 2-3 days to reply , then I would know. I will update you then. I appreciate your help.
Uneingeloggter Nutzer
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von
vor 5 Jahren
I just checked it. The confirmation of the cancellation was automatically sent to your address in Heidelberg. I think you don't live there anymore and won't get this letter, am I right?
Please give me a short feedback. I can resend it to the address where your DSL connection is located.
Kind regards Inga Kristina J.
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von
vor 5 Jahren
Dear Inga Kristina,
THanks for your message. Yes I had made a moving contract when I moved. I am now in Mannheim
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von
vor 5 Jahren
thank you for your reply and your private message.
I printed the document and sent it to your address in Mannheim.
Kind regards Inga Kristina J.
Uneingeloggter Nutzer
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Uneingeloggter Nutzer
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