DSL internet connection keeps dropping
vor 2 Monaten
Hello Telekom community,
I hope it is okay that I post in English.
Recently my MagentaZuhause XL DSL internet tariff was activated. My DSL line is connected to a brand new FRITZ!Box 7530 AX.
Since activation, the DSL connection drops regularly (up to multiple times times per hour). The DSL light on the router begins flashing, and internet connectivity is lost. This is not a problem with the WLAN...the router's WLAN light stays illuminated and my devices maintain connection to the network (just without internet). When the connection is restored, the internet works as expected until the next drop.
I have already attempted the automated check/reset recommended here, but the connection continues to drop.
Any suggestions for what could cause such an unstable connection?
Best regards,
T. Kutz
28
7
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vor 2 Monaten
@TylerK
You must report the fault to 08003301000. The problem is with your line. Because you now have a higher bandwidth than before, your connection is more sensitive to interference on your line. A technician must look at this and measure your line from your telephone socket to the Telekom DSLAM. Do you use PowerLAN PLC ?
1
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von
vor 2 Monaten
@HappyGilmore
Thanks for the reply. I will report this to the phone number you provided. I am not using any PLC devices.
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von
vor 2 Monaten
Hello @TylerK,
thank you for posting.
I've just tried calling. Please note that we have to call using our work phone when calling foreign numbers. That why you are getting calls from anonymous number.
Feel free to let me know, when I can reach you.
Kind regards
Belana
4
Antwort
von
vor 2 Monaten
Hi @TylerK,
thank you for the nice call. 😊
I've just done the reset. Let's see if the update and reset helped.
If not, you can just follow up here, and we will get back to you.
Kind regards
Belana
Antwort
von
vor einem Monat
@Belana M. Just wanted to follow up on this. Following the connection reset and router software update, the internet connection has been working great for the past 2 weeks. Thanks so much for your help!
Antwort
von
vor einem Monat
Hey @TylerK, 👋
thank you for the update. I appreciate your confirmation and am glad that your internet is working as expected again. 😊
Best Regards
Jonas
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