Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
DSL ko Magenta Hybrid 5G/LTE and VPN
vor einem Jahr
Hello,
My DSL is down since this morning (Magenta Hybrid). I tried to contact this number 0800 33 01000 but they hang up. I don't speak German well so I guess it doesn't help. I tried Whatsapp and twitter as well.
I hope you can help me here, as mentionned my DSL is down (orange led on the Speedport Smart 4), I have the 5G / LTE though but for my work I need a VPN and it doesn't reach with the 5G / LTE . Few of my applications doesn't work on 5G / LTE as well (twitter, google trad, twitch, doctolib for example) do you a way to bypass this ?
Can you have a look at my line here if I give you my Kundennummer privately ?
best regards
531
12
Das könnte Ihnen auch weiterhelfen
vor 2 Jahren
11328
0
27
870
0
3
385
0
2
1976
0
6
4 Sterne Mitgestalter*in
vor einem Jahr
A little tip: Please use this website and an immediate translation such as in Safari.
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
Look!
0
Community Guide
vor einem Jahr
You can check your line via self-service at https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
Use browser translation if you do not understand the wording.
Good luck!
Thomas
10
Antwort
von
vor einem Jahr
Hello @redF0ox,
please log into the menu of your Speedport and go to the wifi settings (name and encryption).
Then you change the encryption from WPA2/WPA3 to WPA2 only.
After that, please check if it works better.
Kind regards Inga Kristina J.