‎Email (or English) support for changing Glasfaser Modem ID

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Email (or English) support for changing Glasfaser Modem ID

9 days ago

Hello,

I have seen that others have been able to get assistance here to change their Modem ID after purchasing a new modem.

I have tried to use the support number but as my German is not good I got confused with which options to choose! Is there an English support line or is someone here able to assist by email or messaging?

Many thanks!

9 days ago
Hello @user_92c16c, I just tried to call you on your cell phone number, but without success. To change your Modem ID you have to be at home because we need the current Modem ID and the new one. Please let me know when we can reach you best.

Kind Regards Wiebke
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9 days ago
Sorry @Wiebke S. I missed your call! I will be available and at home after 6pm today or tomorrow morning.

Thanks
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9 days ago
No problem. We will try to reach you on your preferred time. Kind regards, Martin Bo.
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9 days ago
Thank you for the very nice conversation @user_92c16c,

I'm glad the connection with the new modem works properly now. 🙂

Additionally I took care of booing your return-label for the old router. You'll receive that via e-mail by the end of July when you're no longer bound to the device's rent.

If you need anything in the meantime or have questions, please text us again here in the community. 😊

Kind regards

Louisa
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