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(ENG) PPPoE - Fehler

3 years ago

Good afternoon,

For about 1 week now the DSL Sync is going wild. The router cannot establish a connection to the main servers on Telekom's side. Anyway you guys can check the/move me to a better gateway?

It started with short downtimes and got back up but since today it can't make any connection.

I'm using the Speedport Smart 3 with firmware updates 'on'. Logs can be found attached.

Thanks in advance.

Sincerely,

Christian

Speedport_Smart_3_2022-02-28_SystemMessages2.txt

541

3 years ago
@dumitruc2004

Did you check your line?

Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
2
Answer
from
3 years ago
Hi,
Yes I did that check a few times but unfortunately Telekom's website logs me out and the process is interrupted.
My router is sitting in front of me and keeps doing the same thing. Also I keep track of the logfile and same result
(R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
(R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG MÖGLICH).
Saw a couple of threads with the same problem and figured someone from tech support needs to have a look.
Funny thing is that it worked perfectly for almost 3 years. Not one single problem..and starting last week (Friday I think) it just keeps doing this endless looping.

Answer
from
3 years ago
@dumitruc2004 if you wand i take a look at your line, schau mal deine PN an, Brief oben rechts unter Deinem Avatar oder klick auf den Link https://telekomhilft.telekom.de/t5/notes/privatenotespage Gruß Andi
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Answer
from
3 years ago
@dumitruc2004

Since you have a problem on the line, report fault. There is a line defect between the distributor and the socket in the apartment. Report disruption. If no fault is recorded contact me via PM
6
Answer
from
3 years ago
Good evening and welcome to the communiy @dumitruc2004,

I'm glad to read that you already got the help you needed.

If there are any questions after the technician's visit, please let me know.

Best regards,

Louisa G.
Answer
from
3 years ago
Hello,

The technician was here just a few minutes ago. Seems like there is a problem with the distribution node located outside on the street. Unfortunately the Telekom employee has to send an expert to review why there are so many data pakets lost over the network. This is the reason for the error below. Hope this thread helps others aswell
DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG MÖGLICH).
@Louisa G. @Chill erst mal Thank you so much for the help. I wish you both a very nice week.
Sincerely,
Cristian
Answer
from
3 years ago
Hello @dumitruc2004,

thank you for your feedback.

Yes, the technician has arranged that the ticket will be given to an expert. This will take some time.

Kind regards Inga Kristina J.
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Answer
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Accepted Solution
accepted by
3 years ago
@dumitruc2004 you must call 08003301000, if you get there no help send me a PM.
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