‎[English] New landline Internet connection not yet completed

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[English] New landline Internet connection not yet completed

vor 2 Jahren

I apologise for writing in English.

My DSL Internet connection was scheduled to be activated on 24.01.2023. I received one call from Telekom in the afternoon and got told that the connection should be working soon (if I understood him correctly, as my German is still extremely limited). I then received another call around 18:30, but I missed it.

The status on https://termin.telekom.de/ currently says that the order cannot be completed yet (Auftrag weiter in Bearbeitung), so presumably that was the reason of the second call. Can I ask the help team here what the current hold-up is and whether I need to do anything on my side?

Thank you!

421

vor 2 Jahren
Hello @chayanin,

you are correct. They need to schedule another appointment. Unfortunately, I couldn't reach you just now, so I can't facilitate the contact with the responsible department.

Kind Regards

Sören G.
5
Antwort
von
vor 2 Jahren
Thank you again for the pleasant call @chayanin.

As discussed, I have written to the department regarding the appointment with the technician.

I will come back to you as soon as I get an answer.

Kind regards,

Martin Bo.

Antwort
von
vor 2 Jahren
Thank you for the nice talk @chayanin.

As already indicated the technican will come on monday (30.01.2023) between 10 am and 2pm.

I will keep my fingers crossed that everything will be solved.

Kind regards,

Martin Bo.
Antwort
von
vor 2 Jahren
Dear @Martin Bo. ,

a technician has come and now the connection is fully working. Thank you very much for your help with all the calls. We especially appreciate your patience on Thursday when it was rather hectic on our end.

Kind regards,
Chayanin
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Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Dear @Martin Bo. ,

a technician has come and now the connection is fully working. Thank you very much for your help with all the calls. We especially appreciate your patience on Thursday when it was rather hectic on our end.

Kind regards,
Chayanin
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