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[English] New landline Internet connection not yet completed

vor 2 Jahren

I apologise for writing in English.

 

My DSL Internet connection was scheduled to be activated on 24.01.2023. I received one call from Telekom in the afternoon and got told that the connection should be working soon (if I understood him correctly, as my German is still extremely limited). I then received another call around 18:30, but I missed it.

 

The status on https://termin.telekom.de/ currently says that the order cannot be completed yet (Auftrag weiter in Bearbeitung), so presumably that was the reason of the second call. Can I ask the help team here what the current hold-up is and whether I need to do anything on my side?

 

Thank you!

423

7

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