@Sadik0934  schrieb:

 

Today, an agent from Telecom (Ranger Marketing) came to my apartment and explained about switching from Vodafone to Telekom . I filled the form and I got email .  My first question is is this a legal process?

Possibly. Does it say "vorvertragliches Pflichtinformationen" ("mandatory pre-contractual information") on the document?

Law requires all communications providers to send a detailed description of the internet and calling plan, including cost information, to their future coustomers. The communications provider can only enter into a contract with you after you confirmed  reception of this information. Maybe this is what you just got.

If what you received is indeed the Vorvertragliche Pflichtinformationen, and you do not want the Telekom contract, then all you need to do is not confirm reception of the documents, in which case the new contract is automatically cancelled.

Regarding Vodafone: The easiest way to get out of the contract with them would be if it was already running for more than 24 months, in which case you can terminate the contract with one months notice at any time. This applies even if different conditions and/or a longer notice period where agreed upon when you signed the contract, thanks to changes in law that came into force on Dec. 1st 2021.

If your contract has not existed for more than 24 months at this point, there is another option in case the performance is below 90% of the advertised speed. However, you need to proof that the speed is indeed lover than advertised, which is a bit of a complex procedure. The details are explained on the website of the Bundesnetzagentur (English version via Google Translate).

Obviously, I would only try this if I was really really dissatisfied with Vodafone's performance, otherwise it is probably easier to wait until the initial 24 month binding period is over and then ask for regular termination and switch to Telekom.

By the way, what kind of service is Telekom offering at your site? Fiber or DSL? And if it is DSL, what speeds are available? I would probably not want to swap cable for an "up to" 16 Mbps DSL connection that might only reach 6 in practice.

Sadik0934

Hi @lejupp 

 

[...] But couldn't be sure if  "the advertised speed"  includes upload speed. 

Well, how do you know that it should be 50 Mbit/s then? The upload speed should be in the paperwork somewhere. Unfortunately (or fortunately, as it seems) I have never used Vodafone's service, so I don't know what their paperpwork looks like.

The ranger team offered Fiber 500 Mbit/s download/100 Mbit/s upload

You can only get fiber service in case you already have fiber installed. If you don't have the actual fiber and associated hardware in your home (i.e. in the appartment if you live in an appartment building), then you can't get a fiber tariff.

I'd be wary of putting too much trust into anything the Ranger people say. They are well known for their sales tactics and might  bait you with an attractive fiber tariff and then try to switch to DSL when it turns out that fiber is not actually available at your location.

Hello @Sadik0934,

as soon as Vodafone is fine with the updated contract date, they need to send us a so called "Terminvorziehung".

So that is what we need from Vodafone to start your contract with us sooner.

You should ask the Vodafone support to send us that document as soon as possible, just to make sure that everything goes well. Afterwards almost everything else should happen automatically.

Best regards,

Louisa G.