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English support please Vodafone to Telekom
vor 3 Jahren
Hi,
Today, an agent from Telecom (Ranger Marketing) came to my apartment and explained about switching from Vodafone to Telekom . I filled the form and I got email . My first question is is this a legal process?
I have an ongoing contract with vodafone and my internet is really bad. I told my concerns to Ranger agent and he told me that I can cancel my ongoing contract earlier without an extra fee if I send screenshots to vodafone (speedtest, conversations between vodafone support etc..). Is this true? If it is true how the process will continue? If it is not , what will be happen? Will I have two contracts to pay or my vodafone contract will cancel with extra fee? I asked these questions to Ranger agent and he told me telekom side will not start until the vodafone contract end. I assume vodafone will not cancel my contract with extra fee without reaching me.
Could anyone clarify moving process from vodafone to telekom and confirm my order even done by Ranger agent?
Best Regards
Onur
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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @lejupp [...] But couldn't be sure if "the advertised speed" includes upload speed.
Hi @lejupp
[...] But couldn't be sure if "the advertised speed" includes upload speed.
Well, how do you know that it should be 50 Mbit/s then? The upload speed should be in the paperwork somewhere. Unfortunately (or fortunately, as it seems) I have never used Vodafone's service, so I don't know what their paperpwork looks like.
The ranger team offered Fiber 500 Mbit/s download/100 Mbit/s upload
The ranger team offered Fiber 500 Mbit/s download/100 Mbit/s upload
You can only get fiber service in case you already have fiber installed. If you don't have the actual fiber and associated hardware in your home (i.e. in the appartment if you live in an appartment building), then you can't get a fiber tariff.
I'd be wary of putting too much trust into anything the Ranger people say. They are well known for their sales tactics and might bait you with an attractive fiber tariff and then try to switch to DSL when it turns out that fiber is not actually available at your location.
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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Sadik0934,
as soon as Vodafone is fine with the updated contract date, they need to send us a so called "Terminvorziehung".
So that is what we need from Vodafone to start your contract with us sooner.
You should ask the Vodafone support to send us that document as soon as possible, just to make sure that everything goes well.
Afterwards almost everything else should happen automatically.
Best regards,
Louisa G.
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