Solved

Support for Vodafone to Telekom Number Porting

2 years ago

Hi team,

I need support with regards to my prepaid online sim purchase. As part of purchase, I have opted for mobile porting.

Last week got feedback from telekom that vodafone not set the opt-in so they can't issue SIM. However, today i got confirmation from Vodafone that Opt-In is already set.
Can you please help with the next steps. It seems calling customer care is bit of a challenge with limited/no German language skills.

Kind regards,
Suresh Goli

464

2

  • Accepted Solution

    accepted by

    2 years ago

    Thank you for your message, @Suresh Goli.

     

    Please don't worry everything is fine and of course we will port your number.

    That sometimes happens.

    I apologize that you didn't get such good support in English.

     

    Kind regards 

    Carolin L.

    0

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