Porting number from Vodafone contract to Telekom Prepaid failed

Question

Hello,

I had a Vodafone postpaid contract number from my company which I wanted to move to Telekom Prepaid.

I went to Telekom shop and gave all details and bought a prepaid sim card also to move the number.

But the very next day I received this message:

Aktuell können wir Ihre Rufnummer xxxcxxxxxx nicht importieren.

It seems the person at the Telekom shop missed some detail as my colleague had the exact same issue as well from the same Telekom shop.

While my colleague could go and get it corrected at the same Telekom shop unfortunately I cannot go as I am abroad..

In this case is it possible to resolve the issue online as by the time I come back the deadline for porting the number will expire.

Any help will be much appreciated.

Regards..

dineshbvm · Accepted Answer

Thank you for your help. eSIM activated and porting successful.

andiling · Answer

As far as I know you need to go back to the shop and they need to intiate the transfer again, same as your colleague did. Maybe they can help you over phone but you need to deal with the shop itself. Another option would be buying (and paying) online again and do the transfer of the number online. While ID verification can be done you need a shipping address of yours within Germany as well. Last but not least you can ask someone in Germany to take over the number for you and once you're back you transfer the mobile connection to you. If the number is that important to you...

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